Success Story
80+ Location Wendy’s Franchise Group Recovers $108,561, Resolves 10,333 Disputes, and Gets 774h Back in 6 Months
Summary
An 80+ location Wendy’s franchise group was losing real dollars to third-party delivery disputes. Not because the team was not paying attention, but because the work was buried across delivery portals, spreadsheets, store handoffs, and manual follow-ups. At that scale, every missed dispute and delayed response, added up fast.
With Voosh’s Automated Dispute Management, the group moved from manual chasing to a repeatable recovery system. Voosh automatically identified eligible disputes, filed cases, followed up so disputes did not stall, and tracked results by location and channel. In 6 months, the group won $108,561 in disputes, resolved 10,333 cases, saved 774h 58m, and reached a 75% dispute win rate.
The Challenge
Before Voosh, the franchise group’s finance and ops leaders were dealing with a familiar dispute problem:
Money was leaking through delivery disputes.
Chargebacks and deductions were hard to explain quickly, and even harder to prove across 80+ locations.
There was no clean way to manage disputes at scale.
Work lived across multiple portals, spreadsheets, and store-level handoffs, creating inconsistent processes and missed follow-ups.
Evidence collection was slow and manual.
Order details, timestamps, and proof were scattered, so recovery depended on busy teams chasing every case by hand.
Finance and ops did not have one clear picture.
Teams could not easily see patterns by store or channel, which meant the same issues kept showing up again.
Voosh Impact
$108,561
Recovered through disputes won
10,333
Disputes resolved
774h 58m
Manual work saved
75%
Dispute win rate
Why It Worked
Automation made the process consistent.
Disputes no longer depended on individual follow-ups, manual portal checks, or store-by-store workflows.
Revenue recovery became repeatable.
Auto-detection, auto filing, and auto follow-ups helped capture more recoverable dollars with zero manual effort.
Operators could see what to fix.
Store and channel trends helped teams coach, correct, and prevent repeat issues instead of only reacting after deductions hit.
What Voosh Did
Put every store, channel, and dispute in one workflow.
Instead of jumping between portals, Voosh centralized dispute management across the full 80+ location footprint.
Made recovery easy to measure.
Voosh tracked dispute rate, resolution performance, won/lost outcomes, and recovered dollars with clear location-level visibility.
Automated the work that slows teams down.
Voosh auto-detected eligible disputes, filed cases, and followed up so fewer disputes stalled.
Connected disputes back to root causes.
Voosh surfaced patterns by store, channel, and issue type, including miscellaneous dispute reasons that were previously hard to track.
Gave the team 774h 58m back.
Less portal hopping, fewer spreadsheets, and faster dispute closes freed finance and ops teams from low-value admin work.
