Success Story
80-Store Papa John’s Franchise Auto-Reopens Marketplaces, Recovers 4000+ Orders, and Protects Up to 2% of Monthly Sales.
Summary
An 80-store Papa John's franchise depends on marketplace availability to capture peak dinner demand across DoorDash and Uber Eats. But even short, unplanned offline windows can quietly erase orders at scale, especially when the root cause is unclear and recovery relies on manual portal checks. With Voosh Marketplace Store Uptime Automation, the franchise set store-level rules to detect downtime instantly and bring stores back online automatically, turning offline minutes into protected revenue without adding workload to operators.
The Challenge
Before Voosh, the franchise's ops leaders were dealing with familiar uptime problems that compound across 80 locations:
Downtime that looked “random.”
Stores could flip offline unexpectedly, and the cause was not always obvious to busy teams.
Recovery depended on manual checks.
Getting back online often required someone to notice the issue, log into portals, and troubleshoot in the moment.
No consistent playbook across stores.
Each location ran a little differently, but marketplace tools did not support rules that match real operations.
Limited visibility into repeat patterns.
Without clean analytics, it was hard to spot where downtime clustered and which fixes actually held.
Voosh Impact
Up to 0.0%
Monthly sales protected by preventing unintended marketplace downtime across the franchise.
0%
Downtime incidents auto-resolved end to end using the franchise’s custom reopen rules.
Under 0.0 minutes
Median time to get a store back online once an offline event is detected.
0+ orders
Recovered in 30 days by reopening faster during high-demand dayparts.
Why It Worked
Automation that follows operator rules.
Recovery matched how the franchise runs kitchens and staffing, not a generic setting.
Real-time monitoring with accountability built in.
Alerts, reopen actions, and outcomes were visible by store and marketplace.
Measured impact, not just notifications.
The team could tie recovered orders to downtime events and prioritize the right fixes.
What Voosh Did
Connected every store listing into one uptime command center.
Unified store status across marketplaces so ops had one place to confirm availability.
Converted downtime into rule-driven automation.
Configured custom logic that determines when to alert, when to escalate, and when to reopen automatically.
Recovered orders the moment demand was at risk.
Detected offline events quickly and triggered reopen workflows that shortened time-to-recovery.
Created a clean audit trail for leadership.
Tracked what happened, when it happened, and how quickly each store was restored.
Delivered analytics that drive action at 80-store scale.
Surfaced repeat offenders and daypart patterns so teams reduce future incidents, not just react.
