Success Story
80+ Location Wendy's® Franchise Reconciles $3M in Third-Party Delivery Revenue and Saves $20K in One Month.
Summary
An 80+ unit Wendy’s franchisee was pushing over $3M a month through DoorDash, Uber Eats, and Grubhub, but deposits still did not tie out. Fees, promos, taxes, and error charges were buried across portals, PDFs, and spreadsheets. With Voosh Financial Reconciliation, the team connected order to payout to bank deposit, itemized deductions by store and marketplace, and automated disputes so finance and ops could move fast without extra manual work.
The Challenge
Before Voosh, the franchisee’s finance and operations leaders were dealing with a familiar third-party delivery payout problem:
Black-box payouts.
Deposits rarely matched sales because fees, taxes, promos, and adjustments were hard to track end to end.
No clean way to tie out 80+ stores.
Manual reconciliation across dozens of locations meant long nights and still missed short-pays.
Error charges with no root cause.
“Order error” fees showed up as lump charges, with no clarity on what actually drove them.
Accounting and ops disconnected.
Restaurant365, POS, and marketplace portals lived in silos, so investigations dragged on.
Voosh Impact
$3.0M
In third-party delivery sales reconciled to deposits in a single month
$520K
In commissions, promos, and other deductions itemized by store and marketplace
$27,880
In error charges surfaced with clear reasons.
$20,000+
Protected in a month by catching and challenging bad fees
Why It Worked
A single source of truth for finance.
One reconciliation view from order-level detail to what hits the bank.
Ops could fix accuracy in the stores.
Error charges were tied to clear reasons, not vague lump fees.
A single source of truth for finance.
Voosh worked with the existing stack and automated disputes, so the franchise kept more of every sale.
What Voosh Did
Every marketplace. Every store. Every dollar. One view.
Connected POS, DoorDash, Uber Eats, Grubhub, bank feeds, and Restaurant365 so the team could see sales, deductions, taxes, and deposits by store and date range.
Explained every deduction, including “mystery” fees.
Translated payout math into a clean waterfall from marketplace sales to net deposit, so finance could audit and explain every line item.
Turned error charges into data the ops team could act on.
Auto-tagged error charges by reason and surfaced trends by marketplace and location, so operators knew what to coach and where.
Automated dispute management at scale.
Matched eligible charges back to the original order, pre-filled proof, submitted disputes to marketplaces, and tracked outcomes without extra admin work.
Synced clean numbers into Restaurant365, without manual journal entries.
Pushed reconciliation-ready entries for sales, deductions, taxes, error charges, and net deposits (cash and accrual views) so month-end close ran smoothly.
